SCM 372 Lecture Notes - Lecture 1: Second Industrial Revolution, Operations Management, Scientific Management
Document Summary
Transformation processes that convert inputs into some desired outputs. Most operations contain both goods and service components. Operations (and supply chain) management is defined as the design, operation, and improvement of the systems that (cid:272)reate a(cid:374)d deliver the fir(cid:373)"s pri(cid:373)ar(cid:455) products and services. Om is important because: operations is a core function in every business both manufacturing and service oriented. It accounts for 60-80% of a fir(cid:373)"s e(cid:454)pe(cid:374)ses: operations management provides a systematic way of looking at any organizational process, operations management decisions affect every other functional area of an organization (procurement, logistics, marketing, finance, hr, strategy, etc. ) Om historical roots the second industrial revolution (c. 1900) Sears & roe(cid:271)u(cid:272)k"s sales soar to m in (cid:1005)(cid:1004) years. Developed a set of principles that serve efficiency. Some recognition of the human element human. Studies at the western electric hawthorne plant to understand ergonomics: the element in manufacturing. 1914 thru 1940 large growth in b-schools.
