MIE 330 Lecture Notes - Lecture 6: Job Performance, Observational Error, Fair Credit Reporting Act

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Chapter 6 selecting employees and placing them in jobs. Process through which organizations make decisions about who will or will not be allowed to join the organization. Selection begins with candidates identified through recruitment. It attempts to reduce number of individuals best qualified to perform available jobs. It ends with selected individuals placed in jobs with the organization. For employees who work directly with customers, companies should create a selection process that measures employees" interest in customers and their ability to interact in a positive way. A simple job posting online could generate hundreds of resumes in one day. Many employers are coping by automating much of the selection process with an applicant-tracking system. Organizations should create a selection process in support of its job descriptions. Selection process should be set up in a way that it lets the organization identify people who have necessary kasos. This strategic selection approach requires ways to measure effectiveness of selection tools.

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