BIS 111 Lecture 30: Test 2 Study Guide
Document Summary
Alternate model: define the problem, understand the causes, make a decision. Fill in the problem in the circle to the right. Then, fill in various causes along the top and bottom. What goes on the lines are factors of that cause. For example, the person could be the top (one of the causes) and training could be one of the lines along its path. You can have secondary lines to that as well, like length of the training. For the test, you only need to remember one word for each letter. Perceptual blocks includes unneeded limiting, stereotyping, info overload. Emotional blocks includes fear of risk, judging rather than generating ideas, confusion. Cultural blocks includes peer pressure, religious/ethnic background, gender. Environmental blocks includes distractions, multi-tasking, conditions. Expressive blocks includes inability to properly communicate. Intellectual blocks includes lack of background knowledge. Kepner-tregoe analysis: situation appraisal, problem analysis, decision analysis, potential problem analysis.
