ORGB 3209 Lecture Notes - Lecture 15: Chinese Whispers, Google Voice, Nonverbal Communication

• School: Northeastern University
• Department: Organizational Behavior
• Course: ORGB 3209
• Professor: Natascha Saunders

Document Summary

Disadvantages: if lots of ppl are involved, there"s a greater chance for distortion (chinese whisper) Types: meetings, video-conferencing/conference calls, telephone iii: written, nonverbal communication i. ii. Physical distance between sender and receiver: how does channel richness underline the , rich channels, lean channels, eg: i, medium: online discussion board iii. Low: email, momo, formal letter (one-way and direct: depends on feedback, 2 types of processing - automatic and controlled (with egs, advantages and disadvantages of processing, what is the (pg:364, factors affecting which processing to use. Automatic: quick and easy, but you could be easily fooled. Controlled: will not be easily fooled and will know the info really well, but takes time and effort. Prior knowledge (if you have more previous knowledge, usually controlled and vice versa, especially in snap decision making) Knowing your audience (and how they may be persuaded)