ORGB 3209 Lecture Notes - Lecture 8: Body Language, Bounded Rationality, Nominal Group Technique
29 Mar 2018
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Communication chapter 8 (feel free to add any other information) Definition: a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. In business poor communication costs money and time, 14% workweek is wasted. Good communication can increase company market value up to 7% by. More satisfied employees better equipped to effectively communicate with customers. Coordination: help people work towards same goal. Transmission of information: vital part of process. Sharing emotions and feelings: bonds teams and unites people. Noise: meaning that the receiver assigns to the message might be different from what the sender intended, because of noise. Noise is anything that interferes or distorts the message. 8. 2 communication barriers: many barriers for effective communication exist. Examples include: filtering, selective perception, information overload, emotional disconnects, lack of source credibility, workplace gossip, gender differences, and semantics. A receiver can enhance probability of effective communication by actively listening.
