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Class Notes for Learning and Organizational Change at Northwestern University

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LOC 211 Lecture Notes - Lecture 8: Six Sigma, Status Quo

Key Takeaways Week 8 Chapters 18 20 Organizations spend a lot of money on change strategies Distinct change models o Hard, topdown approach emphasizes shareholder value o Softer, more participative strategy (Theory O) tha...

Learning and Organizational Change
LOC 211
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LOC 211 Lecture Notes - Lecture 7: Bolman, Tyrant, Pole And Polar

Reframing RFK High School Case Study o One of first schools designed and constructed around the house system concept o Organization broken in 4 houses each with 300 students, 18 faculty and a housemaster o Specially select...

Learning and Organizational Change
LOC 211
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LOC 211 Lecture Notes - Lecture 6: Bolman, Cyanoacrylate, Loose Coupling

Chapter 12 13 Bolman Deal Focus on building distinctive identity or community around a brand name Zappos Example o Drink at interview o They are told to joke around 20 of the time at work o But very successful and have ha...

Learning and Organizational Change
LOC 211
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LOC 211 Lecture Notes - Lecture 5: Tyrant, Social Proof, Cultural Conflict

Reframing Robert F. Kennedy High School Case Study Frame Whats Going On? Options Available? Select Best Option RFK High School is struggling structurally. Currently, the schools structure consists of houses The new princip...

Learning and Organizational Change
LOC 211
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LOC 211 Lecture Notes - Lecture 4: Chris Argyris, Theory X And Theory Y, Behavioural Sciences

Chapter 6 7Human Resource Frame Human Resource assumptions Managerial assumption challenge whether or not employees have rights beyond receiving a paycheck Core assumptions o Organizations exist to serve human needs rathe...

Learning and Organizational Change
LOC 211
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LOC 211 Lecture Notes - Lecture 3: Bolman, Ploy, Scientific Management

Bolman Deal Chapters 3,4,5 Amazon is good example of organizational structure o Clear strategy, focus on the mission, topdown coordination 911 is example of benefits of structure when a crisis occurs emphasis on rationali...

Learning and Organizational Change
LOC 211
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LOC 211 Lecture Notes - Lecture 2: Total Quality Management, Social Facilitation, Laziness

Key Takeaways Week 2 Conflict: An Important Dimension in Successful Management Teams Teams are in play in organizations to support total quality management o Necessary for survival and growth of the organization o Tradeoff...

Learning and Organizational Change
LOC 211
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LOC 211 Lecture Notes - Lecture 2: Organizational Architecture
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A Model for Diagnosing Organizational Behavior Friday, September 29, 2017 10:09 PM Understand, predict, and control Effective Organization = subparts or components that are consistently structured or managed System set of...

Learning and Organizational Change
LOC 211
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LOC 211 Lecture Notes - Lecture 3: In-Group Favoritism, Group Dynamics, Social Loafing
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Managing Teams and Groups Monday, September 25, 2017 2:49 PM Team form of work group in which people are dependent upon others in achieving outcomes Interdependence > challenges and opportunities Group dynamics specific ...

Learning and Organizational Change
LOC 211
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LOC 211 Lecture Notes - Lecture 4: Total Quality Management
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An Important Dimension in Successful Management Teams Sunday, September 24, 2017 5:06 PM Total Quality Management (TQM) Broad participation in decision process is necessary Team meetings > poor decisions, lower productivit...

Learning and Organizational Change
LOC 211
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LOC 211 Lecture Notes - Lecture 1: Computer Performance, Abilene Paradox
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Lecture 1 What is a theory? -lack of consensus about what a theory is -theory must contain logic — what casual arguments are being adopted -data explains WHICH patterns were observed and theory explains WHY patterns were...

Learning and Organizational Change
LOC 211
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