LOC 211 Lecture Notes - Lecture 3: Bolman, Ploy, Scientific Management
11 Apr 2018
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Document Summary
Involves forecasting and measuring: performance control: specifies results without specifying how to achieve them, measures and motivates individual efforts. Less successful when goals are ambiguous s: action planning: how to do something, works best when it is easier to assess how a job is done than to measure its outcome, objective is customer satisfaction. Integration: tension between assigning work and synchronizing efforts creates dilemma, as complexity grows, organizations structures must grow as well, gap vs. Overlap: clear responsibilities need to be assigned, people (cid:272)a(cid:374)"t ha(cid:448)e sa(cid:373)e tasks: (cid:449)o(cid:396)k o(cid:448)e(cid:396) ea(cid:272)h othe(cid:396), (cid:374)ot p(cid:396)odu(cid:272)ti(cid:448)e, needs to be differentiated enough, underuse vs. Overload: need a medium between no work and lots of work, lack of clarity vs. If unclear about work--> make decisions from personal preference instead of organization wide goals: excessive autonomy vs. If efforts of individuals/groups are too autonomous it leads to isolation.
