COMS 3500 Lecture Notes - Lecture 45: Occupational Stress, Global Brain, Emotional Labor
5 Dec 2016
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Underscore and explore: focused on defining fundamental issues driving the budget cuts and allowed the community to share ideas for where funds could be saved, focuses on fundamental issues and allows employees freedom to explore possibilities. Spray and pray: showers with information. Tell and sell: tells issues and sells employees on approach. Identify and reply: listens to employees concerns and responds. Withhold and uphold: holds back as much info as possible. Emotional rules: norms for emotional behavior. Appraisal-focused: change how she thinks of the internships. Stress and brunout: coping strategies: individual. Changing the way one thinks about the stressful situation. Dealing with the negative affective outcomes of burnout. Dealing directly with the stressors causes of burnout (most: organizational role in reducing burnout effective) Trait: individuals are born with characteristics. Trait theories of leadership: leaders are born, not made, leaders possess a set of traits.
