MGMT 325 Lecture Notes - Lecture 1: Knowledge Management, Scientific Management, Work Unit
4 Apr 2016
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Document Summary
Today"s enterprises are global, with offices and production facilities in countries all over the world. Mean that a company"s talent can come from anywhere. Drives down costs and speeds up globalization. Facilitates design of new products, from pharmaceuticals to financial services. Knowledge workers: workers whose primary contributions are ideas and problem-solving expertise, knowledge managers find these human assets, help people collaborate and learn, help people generate new ideas, and harness those ideas into successful innovations. Knowledge management is about finding, unlocking, sharing, and altogether capitalizing on the most precious resource of an organization: people"s expertise, skills, wisdom and relationships. Requires productive communications among different departments, divisions, or other subunits of the organization. Companies today must motivate and capitalize on the ideas of people outside the organization e. g. its consultants, ad agencies, and suppliers. Companies must realize that the need to serve the customer drives everything else. Innovation: the introduction of new goods and services, a firm must.
