Class Notes (835,760)
United States (324,251)
English (98)
ENGL 419 (5)
Lecture

Business Correspondence

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Department
English
Course
ENGL 419
Professor
Padma Patil
Semester
Fall

Description
Business CorrespondenceThursday September 4 20141115 AMBusiness Letters Appropriate for formal communicationsConvey formality respect authorityEmploy organizations letterhead and fontElectronic Mail Email is still mail in professional circlesMost common vehicle for written communicationIncreasingly a replacement for phoneface to facepostal communicationEmail benefitsoFastoCheapoFlexibleoCan incorporate support documentationoEasily sharedoLinks colleagues over different locationsEmail DisadvantagesoLess personaloOpen to misinterpretationoChallenging to convey toneoEasily sharedoRequires more time than verbal communicationoImmortal EmailDNA Evidence Increase in use of email surveillance softwareoProfanityoPeculiar word patternsoTimingfrequency Business Correspondence Considerations AudienceMessageToneSupport documentationCall to actiontiming Email on Mobile Devices 41 of email read in the USKeep it shortMake sure email addresses and websites are hyperlinked
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