SCM 301 Lecture Notes - Lecture 5: Continual Improvement Process, Statistical Process Control, Fokker E.Ii
Document Summary
Those characteristics that bear on the ability of the product or service to satisfy stated or implied. The value perspective- the characteristics of a product or service to meet stated or implied user needs - fitness for use . The conformance perspective - measure of a product or service being free of deficiencies - works as intended . As measured by the customer: fitness for use. The extent to which the product matches these standards (or conforms to them) determines quality: defect prevention is preferable to quality inspection and correction. Every defect represents a cost and due to either: lack of knowledge, lack of attention to detail , management performance standard should be zero defects . Focus on design: four costs of quality. Internal failure costs- costs due to defects before shipments, results with waste of time, repair, rework, scrap.
