COM 21200 Lecture Notes - Lecture 25: George Trenholm

• School: Purdue University
• Department: Communication
• Course: COM 21200
• Professor: Ashleigh Shields

Document Summary

Why do we see conflict as negative: (cid:862)wi(cid:374)(cid:374)er(cid:863) a(cid:374)d (cid:862)loser(cid:863, we rarely remember conflict that is managed constructively, positively, conflict is considered something to be avoided, media underscores the idea that conflict is negative. Conflict i : conflict is either overt (straightforward) or covert (expressed indirectly, conflict is about content (objects and events) or relationships (relationship between the two individuals), most conflict interactions have some of both. Causes of conflict: emotions (out-of-control, perception, personality, knowledge, culture, power and status, process. Types of conflict (mse: misperceptions/ pseudo, misleading conflict- (cid:863)thi(cid:374)k they are i(cid:374) (cid:272)o(cid:374)fli(cid:272)t(cid:863, misunderstanding one another, solutions, question, paraphrase content or feelings, simple conflict, most common, 2 people do not meet eye-to-eye. Issues are clear: subject or topic oriented, solutions, clarify perceptions first, focus on issues, not people, establish a goal, ego conflict. Every (cid:272)o(cid:374)fli(cid:272)t has the pote(cid:374)tial to (cid:271)e destructive or constructive.