MG 211 Lecture Notes - Lecture 1: Walter A. Shewhart, Operations Management, Total Factor Productivity
Document Summary
Now, there are 150 restaurants in 53 countries. Creates value in the form of good food and entertainment. Operations management (om) (the set of activities that create value in the form of g/s by transforming inputs into outputs) Finance/accounting: tracks how well the organization is doing, pays bills, and collects money. Operations - always the largest function; more job positions and turnover. Supply chain (global network of organizations and activities that supply a firm with g/s) Members of the supply chain collaborate to achieve high levels of customer satisfaction, efficiency, and competitive advantage. Om is one of the three major functions of how any organization; we want to study how people organize themselves for productive enterprise. We want and need to know how goods and services are produced. We want to understand what operations managers do. Om is such a costly part of an organization. Decrease margins and costs of goods sold (efficiency).
