33:799:301 Lecture 3: Week 2 - 01_30_2019
30 Jan 2019
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Document Summary
Many materials needed to package, transport, and contain water bottles. Insurance, employees, energy, and other utility bills. Employees at water company finance, accounting, etc. also cost money. Supply chain manager manages all of these things while still making a profit. Every product/service generally has a supply chain. It is not just products bt services also. Service firms offer intangible products (can"t be touched) Customers are paying for labor and intellectual property of the service provider. The service supply chain is more about managing the relationships between the trading partners than about managing the chain of supply. Customers are also much more directly involved in the delivery of services than they are in the supply of a physical product. While the service itself is not tangible, it frequently involves work/products that are tangible. Service products in general can"t be produced in advanced. Services are typically produced and consumed simultaneously.
