33:799:301 Lecture Notes - Lecture 12: Tax Preparation In The United States, Dry Cleaning, Dinner Rush
11 May 2020
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Document Summary
Chapter 12: supply chain management in the service industry. Services are generally not tangible (ie you cant hold or touch with your hands) The involvement of the customer in the service process. Customers are much mroe directly involved in the service industry. Quality is assessed differently in the service industy. There is a much higher ratio of labor to materials in the service industry. Services are largely provided very near where customers are located and havily impacted by location decisions. Services are often unique to the customer (insurance policies, legal service, tax preparation) Services are decentralized due to the inability to onventory or transport most services, they musct be located near to the customer base. Improving service productivity is challenging due to: Global services are increasing all over the world and managing them involves a number of issues: Labor, facilities, and infrastructure support vary by country. Manager must be aware of local competition and their environment.
