B A 350 Lecture Notes - Lecture 1: North American Free Trade Agreement, Telecommuting, Year 2000 Problem

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Ob: a(cid:271)out the (cid:862)(cid:271)a(cid:272)k of the house(cid:863, what goes on behind the scenes. Ob levels: individual, interpersonal, how you communicate with one another, group, how teams get along/make decisions, organizational, leadership, power, politics, job design, culture, work structure. Definition of ob: field of study that investigates the impact that individual, group, and contextual factors have on behavior within organizations for the purpose of improving organizational effectiveness. Formal vs informal organizations: formal: part that is on the surface; official, legitimate, informal: part that is beneath surface; not always recognized (e. g. , attitudes, perceptions, motivation, group norms, etc. ) 2: encouraging people towards a certain goal, inspiring people, controlling, has to do with performance of an organization, are we going in the right direction, budget. Managerial skills: conceptual skills, needed to see the big picture, human skills, ability to get along with other people, most important skills, technical skills, mostly for lower levels.

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