BLE-214 Lecture Notes - Lecture 4: United Parcel Service, National Labor Relations Act, Alternative Dispute Resolution
Document Summary
Arbitration: a type of alternative dispute resolution where a neutral third party makes a decision that resolves the dispute. Alternative dispute resolution (adr): the resolution of legal disputes through methods other than litigation, such as negotiation, mediation, arbitration, summary jury trials, minitrials, neutral case evaluations, and private trials. Many companies often use adr to resolve disputes involving contracts, insurance, labor, the environment, securities, technology, and international trade. Some organizations have created internal mediation systems for resolving disputes within the organization: united parcel service (ups) have a five-step dispute resolution program: Open door: the employees are encouraged to bring their problems to their supervisors. Facilitation: the regional managers ensure that the open-door options are explored. Peer review: the employee and the company representative communicate the differing perspectives of the dispute before a panel of the three employees (two selected by the complainant and one by the employer), which recommends a nonbinding solution.
