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Lecture 4

IST 352 Lecture Notes - Google Drive, Customer Relationship Management, Microsoft Azure

by OneClass308014 , Fall 2016
4 Pages
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Department
Information Studies
Course Code
IST 352
Professor
Corsello
Lecture
4

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IST 352 | September 15, 2016
Outsourcing
Turning over responsibility of some or all of an organization’s information systems
applications and operations to an outside firm
o Usually done for companies that don’t focus on technology solely
o Potentially can be risky, but the market is pretty reliable now
SAP
Oracle
PeopleSoft
Why Outsource?
Cost-effectiveness
Take advantage of economies of scale
Make up for lack of in-house knowledge
o Some people don’t have the knowledge needed to make databases
Free up internal resources
o People don’t have to waste time coding and figuring systems out
Reduce time to market
Increase process efficiencies
System development is a non-core activity for the organization
Examples
A company that runs payroll applications for clients
o Paychex
A company that runs your applications at your site
IT Service Firms
Help companies develop custom information systems for internal use.
Develop, host, and run applications for customers.
Provide other services.
This can be costly at times, and security is no longer in your hands
o You pay for this security
o Lawsuits can be a possibility if there is information leaked
Sources of Software
Information technology services firm
Packaged software producers
Enterprise-wide solutions
o Enterprise Resource Planning (ERP)
PeopleSoft (Oracle took over this company)
WorkDay was created by people who left PeopleSoft
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Description
find more resources at oneclass.com IST 352 | September 15, 2016 Outsourcing  Turning over responsibility of some or all of an organization’s information systems applications and operations to an outside firm o Usually done for companies that don’t focus on technology solely o Potentially can be risky, but the market is pretty reliable now  SAP  Oracle  PeopleSoft Why Outsource?  Cost-effectiveness  Take advantage of economies of scale  Make up for lack of in-house knowledge o Some people don’t have the knowledge needed to make databases  Free up internal resources o People don’t have to waste time coding and figuring systems out  Reduce time to market  Increase process efficiencies  System development is a non-core activity for the organization Examples  A company that runs payroll applications for clients o Paychex  A company that runs your applications at your site IT Service Firms  Help companies develop custom information systems for internal use.  Develop, host, and run applications for customers.  Provide other services.  This can be costly at times, and security is no longer in your hands o You pay for this security o Lawsuits can be a possibility if there is information leaked Sources of Software  Information technology services firm  Packaged software producers  Enterprise-wide solutions o Enterprise Resource Planning (ERP)  PeopleSoft (Oracle took over this company)  WorkDay was created by people who left PeopleSoft find more resources at oneclass.com find more resources at oneclass.com  Cloud computing  Open source software  In-house developers (SU has in-house people and outsourced positions)  Help companies develop custom information systems for internal use  Develop, host, and run applications for customers  Provide other services Packaged Software Producers  Serve many market segments  Provide software ranging from broad-based packages (i.e. general ledger) to niche packages (i.e. day care management)  Pre-packaged, off-the-shelf software  Turbo Tax  Software runs on all size computers, from microcomputers to large mainframes.  Prepackaged software is off-the-shelf, turnkey software (i.e. not customizable).  Take it as it is  Turbo Tax  Off-the-shelf software, at best, meets 70% of organizations’ needs.  Oracle  People Soft Enterprise Solutions Software  Enterprise Resource Planning (ERP) systems integrate individual t
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