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Lecture 10

MGMT 309 Lecture Notes - Lecture 10: The Sender, Body Language, Spoken Word

Course Code
MGMT 309
Bradley Wesner

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Managing Interpersonal Relations and
Communication and the Manager's Job
Vital managerial activities involve
Interpersonal relations, communication, and group processes
Interpersonal relations fall on two continua
Personal and impersonal
Positive and negative
Possible outcomes of interpersonal relations
Satisfying needs, gaining social support, creating energy, or
creating conflict
Communication: the process of transmitting information from one
person to another
Perfect communication isn't actually possible, but we get as
close as possible
People are so varied it's hard to always be accurate
We're constantly struggling to get "good enough"
Effective communication: the process of sending a message in
such a way that the message is as close in meaning as possible to
the message intended
Meaning: idea the sender of the communication wishes to convey
The Communication Process
The process begins when the sender has an idea and the desire to
transmit this message to the receiver
The sender encodes the meaning
Simultaneously look at the person and decide if they speak
the same language as us or we have to go to a different
language or encoding
The sender transmits the message

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The message is received and decoded back
If prompted, the cycle begins again
Noise: ANYTHING that disrupts the process, not just auditory
(you're hungry during lecture, or brawl stars when someone is
talking to you)
Can occur ANYWHERE along the path
Interpersonal Communication
Oral communication: takes place in face to face conversations,
group discussion, telephone calls, and other times when the
spoken word is used to express meaning
Allows prompt (almost immediate) feedback
May suffer from inaccuracy
Does not allow much time for considered responses
Lacks a permanent record (unless we're recording)
Rich channel of communication
Spoken word and nonverbal communication
Written communication: memos, letters, reports, notes, and other
times when the written word is used to transmit meaning
Inhibits feedback
No nonverbal feedback
More difficult and time consuming
Allows for receiver review
Provides a permanent record
Preferable when important details are involved
Choosing the right form
Situation determines the medium
Oral communication is better when the message is personal
and nonroutine
Written communication is better when the message is
impersonal and routine
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