MIS 2101 Lecture Notes - Lecture 4: Customer Relationship Management, Enterprise Resource Planning, Database
23 May 2018
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What is ERP?
• ERP stands for Enterprise Resource Planning
• ERP software integrates various processes that are essential to running a business
(inventory and order management, accounting, human resources, customer relationship
management (CRM), etc) into one complete system
• Central feature is a shared database that supports multiple functions used by different
business units
• Some ERP solutions allow staff to pull reports from one system. Other common ERP
features include a portal to enable employees to quickly uderstad the usiess’
performance on key metrics
• The Business Value of ERP
o EPR solution:
▪ Gives global, real-time view of data that can enable companies to address
concerns proactively and drive improvements
▪ Improves financial compliance with regulatory standards and reduces risk
▪ Automates core business operations
▪ Enhances customer service by providing one source for billing and
relationship tracking
Enterprise Resource Planning
• ERP is the integrated management of core business processes, often in real-time and
mediated by software and technology
• Referred to as a category of business-management software that an organization
can use to collect, store, manage and interpret data from these many business
activities
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•
• Provides an integrated and continuously updated view of core business processes
using common databases maintained by a database management system
• Integrates varied organization systems and facilitates error-free transactions and
produtio, ehaig the orgaizatio’s effiiey
• Run on a variety of computer hardware and network configurations, typically using
as an information repository
Putting the Enterprise into the Enterprise System
• Companies are spending millions and billions of dollars for the ERPs only for the
systems to fail
• Some of the blame is technical challenges; biggest problems are business problems
• Eterprise syste iposes its o logi o a opay’s strategy, orgaizatio, ad
culture
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