General Practice Notes
Leadership and leadership skills.
Leaders have skills that demonstrate that they are headed in a particular
direction and they can persuade others to go with them.
a. Being organized.
b. Communicate the goal/vision
c. Communication skills/ knowledge
Identifying targets for change: social workers identify targets for change such as
changes in policies or programs. Capacity to inspire: providing a vision of what is
possible. Assertiveness: The ability to voice concerns.
Communication skills both verbal and writtenability to communicate the vision:
what it is and how to achieve it.
Leading by Example: willingness to perform the activities of a leader and skills in
critically evaluating ideas. Taking responsibility for ones own actions and modeling these
traits for followers.
Bringing New Perspectives: Bringing knowledge and skills to ones work.
Use of self; selfawareness, selfdisclosure and purposefulness.
Understanding the Media: what will be said and how it will be said.
Task Group leadership Skills: ability to develop and maintain the group’s
schedule and get the job done.
Managing Conflict: knowing how to diffuse conflict.
Leadership and Administration: Leading without the position and or title.
Leadership and Power the servantleader model how does a social worker both
serve and lead?
o Helping people and working to serve our clients and have the leadership
skills in order to help them get what they need.
Communication skills importance of networking
o Clients benefit from informal helping networks
o Networks reach out to clients
o Networks augment formal resources
o Networks help navigate formal systems
o Networks help workers cope
o Networks: mutual aid Types of networks based upon the type of relationship among members, the
degree of intimacy members share, the difficulty level of the help needed and the size of
Examples of types of networks
Self help organizations
Family and community networks.
Problems with networks
Six problems in working with networks
o Professionals do not value the contribution of informal networks
o Social worker takes on an active leadership role with clients informal
o Negative or dysfunctional formal networks
o Failure to share information with other network members
o Agencies in the network no longer support the networks activities
o Questions about the ability of the informal network to maintain an
adequate level of confidentiality.
Worker roles in networking important mezzo level skill. Social workers are
involved in many different types of networks.
Working in and with teams
working with interdisciplinary teams
serving as a team member to address agency issues
serving on a team that addresses community issues
Characteristics of effective teams.
structure and membership tied to goals
commitment of all members
standards of excellence
information based decision making
external support and recognition
Planning and conducting meetings