STHM 1113 Lecture Notes - Lecture 41: Organizational Chart, Asteroid Family, Conflict Resolution
7 May 2018
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• Evolve toward Organizational Behavior
o Integration of Scientific Management Theory and Human Resource Management
▪ Organizations have undergone tremendous change over the decades
• Globalization
• Economic pressures
• Enhanced competition
• Advancements in information technology
o Restructuring of people and processes to get more efficient
• Management in SRM & THM Fields
o What/who does a marketing manager do?
o What/who does a hotel manager do?
o What/who does a ticket director do?
o What/who does an events manager/planner do?
o What/who does an athletic director do?
• Four functional areas
o Planning, Organizing, Leading, & Evaluating
o Planning – defining organizational goals and how to achieve these goals
▪ Vision & Mission Statements
▪ Continual process
▪ Short & long-term planning
o Organizing- putting plans into action
▪ What type of jobs are needed?
▪ Organizational chart
▪ Define tasks and responsibilities for each organizational position (and
qualifications)
▪ Staffing – recruitment and selection of employees
o Leading – the action part of management process
▪ Delegation
▪ Conflict resolution
▪ Managing change
▪ Motivating employees
▪ Avoid do it yself etality
o Evaluating – measuring progress toward organizational goals
▪ Develop standards of measurement
▪ Measure and evaluate employees
▪ Design reward systems
• Key Skill Sets in Management
o People skills aka Iterpersoal skills
▪ Many different constituencies
▪ Clients, Supervisors, Labor unions
o Communication skills – verbal and written
▪ Knowing what to say and how to say it effectively (and persuasively) to
multiple constituencies
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