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Lecture 8

NSG 4415 Lecture Notes - Lecture 8: Employee Retention, Homeostasis, Peer Pressure


Department
Nursing
Course Code
NSG 4415
Professor
Dr. Cleveland
Lecture
8

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Tuesday, September 3, 2019
Chapter 8: Planned Change
Direction of Change in 21st Century Health Care Organizations:
Organizational restructuring
Quality improvement
Employee retention
Qualities of Change Agents:
Visionary
Risk taker
Flexible
Excellent communicator
Creative
Sensitive
Current
Kurt Lewin’s Change Theory:
Unfreezing = the change agent convinces members of the group to change or guilt,
anxiety, or concern are elicited
Movement = the change agent identifies, plans, and implements appropriate strategies,
ensuring that driving forces exceed restraining forces
Refreezing = the change agent assists in stabilizing the system change so that it
becomes integrated into the status quo
Lewin’s Driving and Restraining Forces:
Driving (facilitators) = forces that push the system toward change
Restraining (barriers) = forces that pull the system away from the change
Driving and Restraining Forces (Goal: Return to School)
Forces driving to reach the goal:
Opportunity for advancement
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