APR 271 Lecture 9: 10_10_2018 Lecture

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10/10/2018 Lecture
Vocal Commiseration is another type of reactive strategy
Types of vocal commiseration:
Concern
Condolence
Regret
Apology
Apologies are worthless unless they are accompanied by meaningful corrective action
They must be timely
They must be culturally appropriate
Rectifying behavior is another type of reactive strategy
Forms:
Investigations
Corrective actions
Restitution
Repentance
Deliberate inaction
Considered decision by an organization under siege to offer no substantive
comment
Forms:
Strategic silence
Strategic ambiguity
Strategic inaction
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