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Lecture 11

MGT 300 Lecture 11: MG Chapter 11 Notes
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Department
Management
Course
MGT 300
Professor
Daniel Bachrach
Semester
Summer

Description
Management Chapter 11 Notes Personality & Individual Behavior • Personality ➢ The stable psychological traits and behavioral attributes that give a person his or her identity ➢ Managers need to understand the personalities of their people in order to manage and develop them into great employees The Big Five Personality Dimensions • Extroversion ➢ How outgoing, talkative, sociable, and assertive person is • Agreeableness ➢ How trusting, good-natured, cooperative, and soft-hearted one is • Conscientiousness ➢ How dependable, responsible, achievement-oriented, and persistent on is • Emotional stability ➢ How relaxed, secure, and unworried one is • Openness to experience ➢ How intellectual, imaginative, curious, and broad-minded one is Do Personality Tests Work for the Workplace? • Extroversion has been associated with success for managers and salespeople • Conscientiousness has been found to have the strongest positive correlation with job performance and training performance Cautions About Using Personality Testing in the Workplace • Use professionals • Don’t hire on the basis of personality test results alone • Be alert for gender, racial, and ethnic bias • Graphology tests don’t work, but integrity tests do Traits Important in Organizations • Locus of control ➢ Indicates how much people believe they control their fate through their own efforts ➢ Internals have less anxiety, greater motivation, and strong performance expectations than externals ➢ Internals do not need as much supervision ➢ External crave structured jobs • Self-esteem ➢ The extent to which people like or dislike themselves, their overall self- evaluation ➢ High self-esteem handle failure better, emphasizes the positive, and take risks ➢ Low self-esteem focus on weakness and negative thoughts ➢ Develop esteem through reinforcement of positive attributes and coaching/mentoring • Emotional stability ➢ The extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure • Emotional intelligence ➢ Self-awareness ➢ Self-management ➢ Social awareness ➢ Relationship management Some Ways That Managers Can Boost Employee Self-Esteem • Reinforce employees’ positive attributes and skills • Provide positive feedback whenever possible • Break larger projects into smaller tasks and projects • Express confidence in employees’ abilities to complete their tasks • Provide coaching whenever employees are seen to be struggling to complete tasks Emotional Intelligence • Self-awareness ➢ The most essential trait. This is the ability to read your own emotions and gauge
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