INFO 1010 Lecture Notes - Lecture 2: Performance Indicator, Business Process Management, Business Process Modeling
26 Nov 2016
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Document Summary
Intelligent business operations (ibo): which integrates analytical and transactional activities to speed up decision making processes, is driving demand for next-generation bpm technology. Decision-making essentials: (decision making and problem solving occur at each level in an organization) Critical success factors (csfs) the crucial steps companies make to perform to achieve their goals and objectives and implement strategies. Key performance indicators (kpis) the quantifiable metrics a company uses to evaluated progess toward critical success factors. Efficiency mis metrics measure the performance of mis itself, such as throughput, transaction speed, and system availability. Effectiveness mis metrics- measures the impact mis has on business processes and activities, including customer satisfaction and customer conversation rates. Business process modeling (or mapping): the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence.
