INST 335 Lecture 15: INST335 Lecture 15: Learning Organizations
6 Feb 2019
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The company must have a consistent method for solving problems, using data and statistical tools rather than assumptions: experimentation. Experiments are a way to test ideas in small steps. Experiments let companies hunt for and test new knowledge, such as new ways of recycling waste or of structuring an incentive program: learning from past experience. It"s essential for companies to review projects and products to learn what worked and what didn"t. Boeing, for example, systematically gathered hundreds of lessons learned from previous airplane models, such as the. 737 and 747, which it applied to the 757s and 767s, making those the most successful, error-free launches in boeing"s history: learning from others. Recognizing that good ideas come from anywhere, not just inside the company, learning organizations network with other companies in a continual search for good ideas to adapt and adopt: transferring knowledge. Sharing knowledge quickly throughout the organization is the way to make everyone a smart, contributing member.
