MGT 303 Lecture Notes - Lecture 6: Flowchart, Capacity Planning

• School: University of Miami
• Department: Management
• Course: MGT 303
• Professor: Donno

Document Summary

There are five tools that are used to analyze the process and redesign them. The flowchart is a drawing used to analyze the movement of people or material. To improve the flow of patients in an emergency room, your dissertation should begin with a flowchart of the er process. The process mapping adds a time dimension to the flow chart: these are often used to reduce time necessary for a process. Process charts use symbols to analyze the movement of people or material: they are useful in determining the percentage of value added to the total activities, operation time/total time. Service blue-printing focuses on the interaction with the customer: useful in operations where there is high-service content, poka-yoke can be used to address potential failure points. If you know where you could possibly fail, you can try to prevent the failures.