MIS 111 Lecture Notes - Lecture 19: Kaoru Ishikawa, Ishikawa Diagram, Business Process Modeling

• School: University of Arizona
• Department: Management Info Systems Main
• Course: MIS 111
• Professor: Mark Patton, William Neumann

Document Summary

Before laying out the model, have a general description and actors or roles: general task description, given a custom order, who takes what action, and when is it done, task roles (person) customer (person) salesperson (system) warehouse dispatch. Business process modeling layout: columns for each actor or role (these are often called swim lanes, actors or roles can include information systems. In a vertical diagram, you start at the top and proceed down. Basic flowcharting symbols: begin and end = oval (terminator, process = rectangle (task, decision = diamond, connection = flow. Select major categories: policy, plant, people, procedures. Identify key issues in each category: parking, pricing, training, channels, organize issues by category and relationship to the root problem. I2 diagram: a 2x2 matrix: comparative visual diagram that shows relative relationships, example showing relative probabilities versus difficulty in recovering, details in "visual modeling" reading.