INFO 380 Lecture Notes - Lecture 5: Business Process Model And Notation, Business Process Modeling, Postmates
At this point, we should
- Understand project vision, value, stakeholders/their needs, high-level requirements
- Based on interviews, focus group notes, research/analysis
Business Process Modeling
- Examples:
o Hiring a new employee
o Ordering something from Amazon
o Getting a Postmates delivery
o Social media advertising
- What it is
o How an organization accomplishes something
o What differentiates one company from another
▪ E.g., Amazon’s great customer service
o All systems have an underlying process & all processes are part of a system
- Process
o Capture process information
▪ Secure database
o Describe current process
o Identify movements
o Model the new process
o Process discovery
▪ Interviews, user observation, workshops, process reviews
▪ Usage data + efficiency measures
- How to create a business process flow
o Identify participants, systems, activities, sequence, logic between
activities/systems
- Techniques
o Business Process Modeling Notation (BPMN)
▪ Uses standard notation / set of shapes + descriptions
▪ Very commonly used
▪ Also called workflow diagrams, process flows
o Notation
▪ Circle = event; trigger that initiates start + end of process
Document Summary
Understand project vision, value, stakeholders/their needs, high-level requirements. Based on interviews, focus group notes, research/analysis. Examples: hiring a new employee, ordering something from amazon, getting a postmates delivery, social media advertising. What it is: how an organization accomplishes something, what differentiates one company from another, e. g. , a(cid:373)azo(cid:374)"s great customer service, all systems have an underlying process & all processes are part of a system. Process: capture process information, secure database, describe current process. Identify movements: model the new process, process discovery. Interviews, user observation, workshops, process reviews: usage data + efficiency measures. How to create a business process flow. Identify participants, systems, activities, sequence, logic between activities/systems. Logical design model functional requirements for system chosen + described; separate from platform. Physical design model logical specifications are transformed into tech-specific details to build the system. When: to map data flow, so people understand how/where data is captured, how data is processed, where data is stored.
