CMN 101 Lecture Notes - Lecture 14: Conflict Management, Emotional Expression
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General'focus:'predict'and'explain'cultural'differences'in'responses'to'conflict'measure'peoples'
self'control'and'predict'people'will'use'different'styles'to'manage'conflict'
• Some'specific'components'
o Individualism-collectivism'
o Face'and'Facework'
o Conflict'management'
Individualism-Collectivism!
• The'degree'to'which'members'of'a'culture'are'integrated'into'groups'
''
Individualistic'Culture'
• Ties'between'individuals'are'loose'
• Individual'goals'prevail'over'group'goals'
• "I"-consciousness'
'
Collectivistic'Culture'
• People'are'integrated'into'strong,'cohesive'in'groups'
• Group'goals'prevail'over'individual'goals'
• "We"-consciousness'
'
Self-Construal:5Varied5Self-Images5within5a5culture!
• Self!construal-'the'degree'to'which'people'conceive'of'themselves'as'relatively'
autonomous'from,'or'connected'to'others'
o Individual'level'individualism-collectivism'
o Indicator'of'within-cultural'differences'
Assessment'of'Self-Construal''
• Example'survey'questions'to'measure'self-construal'(1-'strongly'disagree;'7-'strongly'
agree)'
o My'personal'identity,'independent'of'others'is'important'to'me'
o I'act'as'a'unique'person,'separate'from'others'
o I'am'careful'to'maintain'harmony'in'my'group'
o I'would'sacrifice'my'self-interests'for'the'benefit'of'my'group'
Face5and5Facework!
• Face-'the'projected'image'of'oneself'in'a'relational'situation'how'we'want'others'to'see'
us,'can'be'lost,'repaired'
• Face'concerns:'whose'face'does'a'person'want'to'save,'protect,'or'honor?'
o Three'orientations'of'face:'Self,'Other,'Mutual'
o More'salient'when'performing'face-threatening-act'