CMN 3 Lecture Notes - Lecture 5: Egocentrism, Interrupt, Ethnocentrism
17 May 2018
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WEEK 5: LISTENING FOR GREAT EFFECT (CHAPTER 3)
• Listening
o better listeners hold higher level positions and are promoted more often
o Hearing is not Listening
▪ Hearing: physiological function of receiving sound
▪ Listening: function of receiving verbal and nonverbal messages then
determine meaning
o Barriers to Listening: make it difficult to practice active, or mindful listening
▪ 1. Failing to limit distractions (noise): external distractions/noise and
internal distractions/noise
▪ 2. Failing to attend to the message:
• Use of Jargon: words that you don’t understand
• Message overload: speaker provides too much detail at once and
is overwhelming
• Receiver apprehension: nervousness or fear of misinterpreting or
not adjusting to message
• Bias: we have an assumption or attitude about a person before
hearing them out
o How to Improve Listening:
▪ 1. Observe: watch the verbal and nonverbal cues
▪ 2. Focus: don’t do anything else while listening
▪ 3. Acknowledge: acknowledge message
▪ 4. Respect: let them finish, don’t think about other things
• 5 Ways To Listen Better
o we tend to only remain 25% of what we hear
o Making Meaning From Sound:
▪ Pattern Recognition: we tend similiarize sounds and differentiate them
from other sounds or even stop hearing them
▪ people pay attention to filters like culture, language, values, beliefs,
attitudes, expectations, and intentions
• tell us what we are listening to
▪ conscious listening creates understanding
• 1. Silence: reset your ears
• 2. Mixer: test how many individual sounds you can hear when
combined
• 3. Savoring: enjoying mundane sounds, hidden choir
• 4. Listening Positions: playing with sound filters and move your
listening focus to different things
• 5. RASA: receive, appreciate, summaries, ask
• Barriers to Effective Listening
o people usually achieve 25-50% accuracy is interpreting other people’s remarks
o Environmental Barriers:
▪ uncomfortable environment can make it hard for listening and a loud area
as well
▪ try moving to quieter places and choose more reliable communication
channels
o Physiological Barriers:
▪ actual hearing deficiencies, auditory discrimination, sequencing, or
memory can affect listening
▪ difference btwn the slow rate of most speech and brain’s ability to process
messages more quickly
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