MGT 216 Lecture Notes - Cash Flow, Swot Analysis, The Dilemma
Document Summary
To encourage you to appreciate effective speaking as a critical human relations skill. A manager"s ability to understand and get along with supervisors, peers, and subordinates is a critical human relations skill. At the heart of this skill, says harvard university professor of. Education sarah mcginty, is the ability to speak with power and control. Powerful speech in terms of the following characteristics: The ability to speak at length and in complete sentences. The ability to set a conversational agenda. The ability to argue openly and to express strong opinions about ideas, not people. The ability to make statements that offer solutions rather than pose questions. Taken together, says mcginty, all this creates a sense of confidence in listeners. Too many disclaimers ( i"m not sure i have enough information to say this, but ) Language fillers (saying, you know, like, and um when you are unsure of your facts or uneasy about expressing your opinion)
