MGMT 102 Lecture Notes - Lecture 13: Centrality, Nules, Grater
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In your answer, discuss what kind of outcomes each has for individuals and their organizations: functional conflict: leads to positive benefits to individuals, groups, and/or the firm. Increased creativity and innovation, which means it can be a productive change. Results from: cognitive processes (individuals challenging status quo): dysfunctional conflict: leads to negative outcomes to individuals, groups and/or the firm. Wasted resources; disruption of productive group processes; hostility. Describe each in terms of their concern for one"s self and concern for another. Integrating(collaborating): high concern for others, high concern for self. You win, i win. problem-solving style tries to find solution. Best approach when: maintaining relationships important, time is available, group goals are valued more than personal goals, finding the best solution to the issue is critical: obliging(accommodating): high concern for others, low concern for self. I lose, you win. neglecting self to satisfy others.
