CTS_Assessment_For_Practice.docx

30 Pages
104 Views
Unlock Document

Department
Design | Media Arts
Course
DESMA 598
Professor
Mohit Shaikh
Semester
Spring

Description
1. ATA drives are configured to Cable Select at Dell. What does that mean? (Choose all that apply) a. Cable Select is a jumper setting on the SATA hard drive. b. It means that the drive's "number" in the BIOS is determined (selected) by the drive's position on the data cable. c. A drive at the end of the data is numbered disk 0. d. A drive connecting to a port on the middle of the data cable is numbered disk 1. 2. What gives the drive its file system? a. Formatting b. Partitioning c. Logical Drive d. Non-Dos Partition 3. The Master Boot Record (MBR) is always the first record on the first sector from the primary drive. True or False? a. TRUE b. FALSE 4. RAID stands for? a. Redundant Array of Inexpensive Drives b. Redundant Array of Inexpensive Disks c. Redundant Analog of Inexpensive Disks d. Redundant Analog of Inexpensive Drives 5. What is Striped Disk Array known as? a. RAID 0 b. RAID 1 6. What is Mirrored Disk Array known as? a. RAID 0 b. RAID 1 7. What is one advantage of a RAID 0 configuration? a. No fault tolerance b. If one drive fails, all data in an array is lost c. Offers the customer improved data integrity by storing the same data on two drives d. Improves I/O (input/output) performance 8. When the system no longer sees any of the hard drives in a RAID 1, the system gives an error message of _____? a. Degraded b. Rebuild c. Disabled d. Failed 9. When the system does not see one or more hard drives in a RAID 0 Striped array, the system gives an error message of _____? a. Degraded b. Rebuild c. Disabled d. Failed 10. PCI, AGP, and PCI-Express are? a. Data Path (Bus) b. Adaptors c. Player d. Cards 11. What is the sequence of ports available on this video card? (Left to right) a. DB-15/S-Video/DVI-I b. S-Video/ DB-15/DVI-I c. DVI-I /DB-15/S-Video d. DB-15/VGA/DVI-I 12. Parts of a LCD screen are? (Choose all that apply) a. LCD panel b. LCD cable c. LCD inverter d. LCD Backlight e. LCD Hinge 13. How do you connect a Cathode Ray Tube (CRT) monitor to the tower? a. USB Cable b. VGA Cable c. DVI Cable d. Network Cable 14. What are the display points of failures? (Choose all that apply) a. Operating system b. Graphics adapter driver c. Sound driver d. Monitor e. Modem Driver f. Graphical programs 15. Some video problems can be resolved by reinstalling or updating DirectX. True or False? a. TRUE b. FALSE 16. What limits hardware resource conflicts and reduces instability that can cause poor video? a. Network Layer b. Hardware abstraction layer c. NTOSKRNL d. Boot.ini 17. What is a term used to describe the distance between pixels on a display? a. Dot Pitch b. Aspect Ratio c. Color Depth d. Refresh Rate 18. What is the ratio of its width, or rows of pixels, to its height, or columns of pixels? a. Dot Pitch b. Aspect Ratio c. Color Depth d. Refresh Rate 19. What is number of colors a device can display at once? a. Dot Pitch b. Aspect Ratio c. Color Depth d. Refresh Rate 20. What are the possible points of failure for No Sound? (Choose all that apply) a. Sound Card b. Speakers c. Connections d. Operating System e. Media Playing Software f. Driver g. Windows Volume Control h. User Perception 21. Which of the following best describes a "No Video" situation? a. System gives NTLDR missing error message while booting b. System gives beep codes at the Dell Logo screen during start up c. System gives No Display however, you hear Windows start up sound d. System powered on however, all the LED's are off 22. There is video when the computer starts up, but the screen goes blank when Windows starts to load. What is the possible point of failure? a. Video Card b. LCD c. Video Driver d. LCD Cable 23. A customer calls in reporting the error, 'Primary Disk 0 not found'. Which drive is not being recognized by the BIOS? a. CD-Rom b. Floppy Drive c. Hard Disk d. Zip Drive 24. You find that hard drive is not detected in System Setup. You restore the BIOS to default setting. The hard drive is still not detected. Of the following troubleshooting steps, which is the next best step? a. Reinstall the operating system. b. Remove and reseat the Hard Drive. c. Run 90/90 Hard Drive Diagnostic. d. Run the Dell Diagnostics. 25. What is the best way to distinguish between No Post and No Video? a. Connect External Monitor b. Remove CRU's c. Tap Numlock, caps lock to see if it toggles d. Run 32 Bit Diagnostic 26. Which of the following is a way to access the 3D Flip feature in Windows Aero? a. Press and hold the Alt key, and then press the Tab key b. Press and hold the Windows key, and then press the Tab key c. Press and hold the Windows key, and then right-click on the desktop d. Press the Windows key and select a taskbar button 27. What is "Hybrid Sleep"? a. Hybrid Sleep is the new version for Standby. b. Hybrid Sleep is the replacement for Standby. Wen enabled, it will save current RAM processes to Non-Volatile RAM. c. Hybrid Sleep is a low-power sleep state that, when enabled, will save your open documents and programs to memory and to your hard disk. d. Hybrid Sleep is a combination of Sleep and Logging off that uses S3 ACPI support. It saves power and increases boot times by saving your open documents and programs to memory and to your hard disk. 28. Which are the three default power plans Vista Offers? a. Balanced, Economy, Performance b. Power Saver, High Performance, Performance c. Balanced, Economy, High Performance d. Balanced, High Performance, Power Saver 29. Which of the following utilities can locate unsigned files on a Windows Vista system? a. Msconfig b. MSinfo32 c. RACAgent d. Sigverif 30. If a newly installed driver causes system instability, what feature accessible through Device Manager allows the user to resolve the problem? a. Add new hardware b. Clean install c. Roll Back Driver d. System Restore 31. How does UAC improve security in Vista? a. UAC notifies users that a program is requesting elevated access. b. UAC requires all users to run as Administrator. c. UAC requires that all users except Administrator run in standard user mode. d. UAC requires that all users run in separate modes. 32. Windows Defender is now included in Windows Vista Installations. What Virus Definitions does Windows Defender use? a. Windows Defender does not use Virus Definitions. b. Windows Defender uses Windows Live Virus Definitions. c. Windows Defender uses multiple Virus Definitions from Symantec, McAfee and PC-Cillian. d. Windows Defender uses proprietary Virus Definitions. 33. Which Vista feature relies on System Restore points to function? a. Volume Shadow Service b. Importing and Exporting registry hives c. Revert to Previous OS d. Backup and Restore 34. Which environments can System Restore in Vista be launched from? (Choose all that apply) a. Safe Mode with Networking b. Safe Mode c. Safe Mode with Command Prompt d. Windows Recovery Environment (WinRE) e. Microsoft Management Console f. Windows Recovery Console 35. Which IE 7 feature allows users to view thumbnails of all open web pages on a single page? a. Quick Tabs b. RSS Feed Support c. Tabbed Browsing d. Thumbnails 36. Which IE 7 feature proactively warns users about potential or known fraudulent sites, and blocks the site if appropriate? a. Phishing Filter b. RSS Feeds c. Security Status Bar d. URL Handling Security 37. If a customer calls and needs to install software on the computer, which user account would you advise them to use in order to change the security settings? a. Administrator b. Any user account c. Guest d. Standard 38. Which Windows feature allows the user to change to a different computer user account without closing programs and files first? a. Advanced Options b. Event Viewer c. Faster User Switching d. User Account Control 39. Which tool would give you a view of system hangs, application lockups, and unexpected shutdowns over several months? a. Performance Monitor b. Reliability Index c. Reliability Monitor d. Resource Overview 40. What would a Stability Index rating of 10 indicate about a system? a. It is completely stable b. It is completely unstable c. It is somewhat stable d. The Stability Index has not been activated 41. Which tool identifies problems with network connections? a. Network Diagnostics b. Connecting Interface c. Network Explorer d. Network Setup Wizard 42. Which Vista tool is used to manage data synchronization between PCs and devices? a. Sync Center b. Network Center c. Network Map d. Windows Mobile Device Center 43. Which of the following tools can be accessed by using the Command Prompt in WinRE? a. Event Viewer b. Memory Diagnostics Tool c. Regedit d. System Restore 44. Which of the following WinRE tools can diagnose and fix most common startup problems? a. CompletePC Restore b. Startup Repair Tool c. System Restore d. Windows Diagnostic Tool 45. What application can the Startup Repair tool use to fix many problems with file system corruption? a. BCDMD b. Chkdsk c. Startup Repair tool cannot do anything to correct file system corruption d. System Restore 46. Why is Boot.ini included in Windows Vista? a. To locate Windows Vista’s system files b. To add Windows Vista recovery options c. For backwards compatibility with 16-bit applications d. For backwards compatibility in dual-boot systems 47. To recover a damaged BCD store what command do you use in the Windows Recovery Environment? a. bootrec /rebuildbcd b. bootrec /format c. bootrec /sys d. bootrec /bootfiles 48. Which of the following is a good first step in the pre-installation process? a. Convert all disks/partitions to the NTFS file system b. Format a hard disk or partition to install the new OS onto c. Run the Windows Vista Upgrade Advisor d. Verify you have valid installation media and a genuine product key 49. Which of the following is the correct sequence of the Windows Vista Setup phases? a. Downlevel, WinPE, First Boot, Welcome b. First Boot, Downlevel, WinPE, Welcome c. First Boot, WinPE, Downlevel, Welcome d. WinPE, Downlevel, First Boot, Welcome 50. Which of the following are possible Windows Vista license states? a. Active, Inactive, Out of Grace, Out of Tolerance b. Out of Box, Active, Out of Grace, Out of Tolerance c. Out of Box, Out of Grace, Out of Time, Out of Tolerance d. Out of Tolerance, Inactive, Out of Box 51. Windows Vista uses the same boot loader as Windows XP? a. FALSE b. TRUE 52. True or false: DOC agents can help customers with a step by step backup. a. True b. FALSE 53. Which of the following might cause the system to fail to recognize installation media? Choose ALL that apply. a. The media is damaged b. The media is pirated thus the product key is invalid c. There is a problem with the boot sequence d. DVD media placed in a CD-ROM drive e. The media is FAT32 f. The media is retail rather than Dell provided 54. Where are the boot files placed when you setup Windows 7 on a PC that has no operating system currently installed? a. The root of the Windows drive b. The root of the C:\ drive c. The root of the Boot partition, which is always assigned the drive letter C:\ d. The root of the System partition, which is not assigned a drive letter 55. What is the name of the new Windows 7 interface for viewing devices, and adding wireless devices? a. Devices and Printers b. Device Manager c. Bluetooth Properties d. Device Tray 56. True or False: WinRE is installed to the hard drive on every retail Windows 7 installation by default. a. TRUE b. FALSE 57. How can you add a program shortcut to the Taskbar in Windows 7? a. Pin to Taskbar b. Copy to Quick Launch folder c. Run the command “taskbar.exe /add ” d. Only running programs show on the Taskbar 58. What is the name of the menu that appears when you right-click a taskbar icon? a. Jump List b. Upper List c. Window Tray d. Program Tray 59. What type of location cannot be added to a library on Windows 7? a. The C: drive b. A folder on a USB hard drive c. A folder on a DVD disc d. A network share 60. What is the new interface in Windows 7 that displays messages and recommends actions related to PC security and maintenance issues? a. Security Center b. Action Center c. Mobility Center d. Device Center 61. What is the purpose of the Recovery interface in Control Panel in Windows 7? a. Provides easier access to the tools for returning your Windows PC to a previous working state – either using System Restore, or previous Backup set, or a Clean Install b. Provides access to the tools for creating an OEM restore disk c. Manages the creation and storage for System Protection and Restore Points d. Manages the media creation process for Windows Backup sets. 62. What new feature in Windows 7 enables you to capture a series of steps taken in Windows, so that you can share it with someone to show what you see and possibly get help? a. Snipping Tool b. MSDT c. Alt+PrtScn d. Problem Steps Recorder 63. What is different about WinRE on Windows 7 compared with Windows Vista? a. It is installed to the hard disk by default, even on retail installations of Windows. b. It provides a Startup Repair, which was not included in Windows Vista. c. WinRE now supports restoring from a Windows Complete PC/System Image backup. d. WinRE can be installed to the hard disk. It was impossible to install on disk on Windows Vista. 64. What are the major differences between Widows XP Home and Professional? (Tick all that apply) a. XP Pro supports domain networking b. XP Pro supports Remote Desktop c. XP Pro supports a maximum of 5 computers on a Network d. XP Pro supports Encrypted File System 65. What is the feature of driver rollback in Windows XP? a. It allows driver to be rolled back to factory defaults b. It allows driver to be rolled back to the previous version (if update was done) c. It allows the missing drivers to be installed d. It allows a driver update (if connected to the internet) 66. What is the feature of UAC in Windows Vista? a. It protects the system against Spyware b. It protects the users from making unauthorized changes c. It prevents viruses from entering the system d. It allows users to make changes on the system 67. What is the unique feature about system restore in Windows Vista? a. It can be performed outside windows b. It can bring back lost files c. It can make the system less noisy d. It can make the system run fast 68. What is the minimum RAM required to install Windows Vista? a. 256MB b. 512MB c. 1GB d. 2GB 69. What is the use of Windows Defender in Windows Vista? a. It acts as an anti virus b. It acts as an anti spyware c. It acts as an anti hacking tool d. It allows drivers to be updated automatically 70. What is the function of Windows side bar? a. Desktop icons can be placed there for easy access b. Unique gadgets like clock, slideshow can be placed c. It allows windows updates to happen d. It is used to enhance the look of the desktop wallpaper 71. If AERO theme is selected in control panel, what keys need to be pressed in order to run the same? a. Alt + Tab b. Windows + Tab c. Ctrl + Tab d. Fn + Tab 72. The windows in built utility in Windows Vista to connect to a wireless network is called a. Wireless Zero Configuration b. Windows Zero Configuration c. WLAN Auto Configuration d. Wireless Auto Configuration 73. What is the benefit of Indexing in Windows Vista? a. It can be used to look for any file by going through start and typing the file name there b. It can be used to perform system restore c. It can be used to perform PC restore d. It can be used as an alternative to google search 74. How do you initiate PC restore in Vista a. Ctrl + F11 b. Ctrl + F12 c. F8 at windows Logo d. F8 at Dell Logo 75. What replaces recovery console in Windows Vista? a. WINRE b. WINPE c. System Restore d. PC Restore 76. Jason complains that the system is not starting up. He gets an error message - System files are corrupt, how can this be fixed? a. Run system restore b. Reinstall Windows Vista c. Copy system files from DOS d. Run start up repair from WINRE 77. How do you initiate PC restore in Windows XP? a. Ctrl + F12 b. Ctrl + F8 c. F8 at the Dell logo d. Ctrl + F11 78. Customer is not able to type pound symbol using the keyboard we should a. Replace the keyboard and send him the UK keyboard. b. Run 90 - 90 test to check for the keyboard functionality c. Change the keyboard settings in control panel under power options d. Change the keyboard settings in control panel under Regional settings 79. Which version of Internet Explorer is shipped with Windows Vista? a. IE 5.5 b. IE 6.0 c. IE 7.0 d. IE 8.0 80. Which file initiates the boot process in Windows XP? a. NTDETECT.COM b. NTLDR c. HAL.DLL d. BOOT.INI 81. How do you enter the system configuration utility to clear start up items? a. Start > Run > services.msc b. Start > Run > control c. Start > Run > ncpa.cpl d. Start > Run > msconfig 82. What is the command used to install recovery on a system running Windows XP after inserting the XP disc in the drive? (Optical drive letter = d) a. Start>Run> d:/i386/winnt32.exe \cmdcons b. Start>Run> d:\i386\winnt32.exe /recovery colsole.exe c. Start>Run> d:\i386\winnt32.exe /windows.exe d. Start>Run> d:\i386\winnt32.exe /cmdcons 83. What is the command used to repair the master boot record in Windows XP? a. Fixboot b. Fixmasterbootrecord c. Fixmbr d. Chkdsk /r 84. What is the add/remove programs called in Windows Vista? a. Add/Remove Programs b. Programs & Features c. Program remover d. Disk cleanup utility 85. What is Windows Experience Index score? a. It is a combined rating given to a computer based on the hardware configuration which would help a user upgrade the PC if necessary b. It is a score based on the applications installed on the system c. It is a score given by the user about his experience on Windows Vista d. It is a score given by Intel for Windows Vista 86. Michael complains that if the system is left idle for approx 15-20 minutes, it asks him to re-enter his password to login. Why is this happening? a. There is a virus on the machine b. There is spyware attack on the machine c. The power option is configured to lock after a few minutes d. RAM needs to be upgraded on the system 87. What command is used to enter the registry editor in Windows XP? a. Start>Run>registryeditor.exe b. Start>Run>regedt c. Start>Run>regedit d. Start>Run>regedit.exe 88. Which version of Windows Media Player comes pre-installed with Windows Vista? a. WMP 8 b. WMP 9 c. WMP 10 d. WMP 11 e. WMP 12 89. Computers have to speak the same language in order to communicate. This is known as? a. Local Area Network b. Transmission Control Protocol/Internet Protocol c. Protocol d. Ethernet e. Server 90. What is the standard for the connectors used on 10/100/1000 BaseT Ethernet known as? a. Patch Cable b. RJ-11 c. RJ-45 d. None of the above 91. IP address is composed of two components. What are they? a. Network Number b. Host Number c. Subnet Mask d. Default Gateway 92. What is the device on the network that connects it to other networks known as? a. Residential Gateway b. Router c. Network Interface Card d. Dial up Modem 93. What assign and track IPs on a network? a. Dynamic Host Control Protocol b. Domain Name Server c. Remote Access Dial In User Service d. Dial Up Networking 94. Which one is a valid Automatic Private IP Addressing (APIPA) address? a. 186.254.XXX.XXX b. 168.254.XXX.XXX c. 169.254.XXX.XXX d. 196.254.XXX.XXX 95. What command is used to test connections between two devices on a network? a. Ipconfig b. Ipconfig /all c. Ping d. Tracert 96. What logical components can be a point of failure for home networks? a. IP Address b. NIC c. Subnet Mask d. Cables e. Default Gateway f. Router g. Shared Folders and Mappings h. Broadband Modem i. IP Assignment j. Hubs and switches 97. What physical components can be a point of failure for home networks? a. IP Address b. NIC c. Subnet Mask d. Cables e. Default Gateway f. Router g. Shared Folders and Mappings h. Broadband Modem i. IP Assignment j. Hubs and switches 98. Which type of network use a central device known as access point? a. Ad Hoc b. Infrastructure c. Bus d. None of the above 99. What is true about 802.11b? a. Transfer Rate 54 Mbps Frequency 2.4 GHz b. Transfer Rate 11 Mbps Frequency 2.4 GHz c. Transfer Rate 11 Mbps Frequency 5 GHz d. Transfer Rate 54 Mbps Frequency 5 GHz 100.What is the standard for Bluetooth devices? a. 802.11 b. 802.13 c. 802.15 d. 802.17 101.For notebook computers, wireless NICs can be? a. Mini-PCI b. Mini-PCIE c. PC Cards d. Express Cards e. All of the above 102.To access the configuration utility and set up the router, you will need to? a. Launch a web browser, type the default IP address for the router b. Launch a web browser, type the default IP address for the system c. Launch a web browser, type the default subnet mask d. None of the above 103.What is the name of a wireless network used by devices on the network when communicating? a. MAC Address Filtering b. Service Set Identifier (SSID) c. Wireless Encryption 104.What does it mean when a network is DHCP? a. It is a self sustaining network b. IP addresses will be automatically assigned to systems that connect to the network c. None of the answers are correct d. All of the answers are correct e. The network has an internet connection 105.The customer says that when he has the ac adapter connected, he is able to connect to the internet, but when the system is on battery, he is not able to do so? What can be the issue? a. Enable the network card in BIOS b. Enable activate the Network card on battery in Quick Set c. The laptop is designed to work in this manner, there is nothing that we can do d. None of the above 106.Armstrong has Static IP address set on his computer. What does this mean? a. The IP is automatically decided by the computer and will change each time the customer restarts the computer b. The IP address is manually set and remains the same even if the customer restarts the computer c. It is normally found in Servers and not in Home computers d. None of the above 107.Krishna says that he is not able to connect to the internet. On T/S you check the device manager and find that the network card is not even found there? What should you do next? a. The NIC is gone faulty and the motherboard needs to be replaced b. The drivers need to be installed c. You need to enable the NIC card in BIOS d. None of the above 108.What is the command used to go to the network connections directly in XP and Vista operating systems? a. Appwiz.cpl b. Services.msc c. Devmgmt.msc d. Ncpa.cpl 109.What are the different broadband connections that a home customer can use? Select all that apply. a. DSL b. ADSL c. Dial-up d. Cable broadband connection 110.You can obtain Mac address by using this command in command prompt in Windows operating system? a. Ipconfig b. Ping www.dell.com c. Ping local host d. Ipconfig /all 111.Which is the most commonly use protocol for internet connections? a. IP version 6 b. IP version 5 c. IANA d. IP version 4 112.The customer has formatted the hard drive and also reinstalled operating system. Will the customer be able to run PSA diagnostics? a. Yes b. No 113.On desktop systems that have quadpack LEDS. In which stage of the start-up process does the quad pack LEDS become active? a. Off b. Power c. Pre Post/ Post d. Boot 114.How do you run 32-bit Diagnostics on a Dell computer? a. Press the key during POST b. Press the key during POST c. Press the key during POST d. It starts automatically after pressing the power button 115.What is true about Dell Diagnostics? a. Dell Diagnostics provides tests for most hardware b. Dell Diagnostics utility runs outside of Windows c. Dell Diagnostics is most often used when determining the root of an issue is software d. Dell Diagnostics is stored in BIOS 116.Dell Diagnostics can be accessed from one of the following sources: a. Utility Partition b. Dell Resource CD c. Download from support.dell.com d. All of the above 117.What is true about Dell Diagnostics? a. If the hardware passes the diagnostics test, the problem is hardware. b. If the hardware fails the diagnostics test, the problem is hardware. c. If the hardware fails the diagnostics test, the problem is software. d. If the software passes the diagnostics test, the problem is software. 118.What does PSA stand for? a. Pre Boot System Assessment b. Personal System Assessment c. Pre Post System Assessment d. Planned System Assessment e. Post System Assessment 119.Custom Test is a part of PSA. True/False? a. TRUE b. FALSE 120.This performs a thorough check of supported devices in a Dell computer: a. Express Test b. Extended Test c. Custom Test d. Symptom Tree 121.To launch the PSA+ Diagnostics on a Dell system, perform the following action: (Choose all that apply) a. Hold down the key while pressing the power button. b. Turn on the system, press at the initial Dell™ logo screen, and select Diagnostics from the boot menu. c. Disconnect the AC power and remove the battery. While holding down the power button, insert the AC connector into the back of the system. d. Hold down the key while pressing the “P” button. e. Hold down the key while pressing the power button. f. Disconnect the AC power and remove the battery. While holding down the “windows” button, insert the AC connector into the back of the system. g. Turn on the system, press at the initial Dell™ logo screen, and select Diagnostics from the boot menu. 122.Which one of the following is a PSA+ error code? a. 1000-0123 b. 2000-0123 c. 3000-0123 d. 321-0123 123.How do we initiate LCD Bist? a. Hold down the “D” key while pressing the power button b. Hold down the “P” key while pressing the power button c. Hold down the “D” key while pressing the windows button d. Hold down the “P” key while pressing the windows button 124.During the LCD BIST (Built In Self Test), a solid color screen is shown and 5 different colors are displayed. True or False? a. TRUE b. FALSE 125.What allows a Dell service and support associate to access a customer's computer for diagnosis and repair? a. Dell Solution Network b. DellServ c. Delta d. DellConnect 126.A tool that provides Step-by-step troubleshooting guides called Decision Trees is known as: a. Dell Solution Network b. DellServ c. Delta d. DellConnect 127.The operating system is responsible for conducting the POST. Any errors at this stage of the boot process are problems with Windows? a. TRUE b. FALSE 128.What is the sequence of steps involved in Logical troubleshooting? a. Envision >> Probe & Define >>Isolate >> Solution >>Resolve Rate >> Customer Experience b. Solution >> Probe & Define >>Isolate >> Envision>> Resolve Rate >> Customer Experience c. Isolate >> Probe & Define >> Envision >> Solution >>Resolve Rate >> Customer Experience d. Probe & Define >> Envision >>Isolate >> Solution >>Resolve Rate >> Customer Experience 129.The Five States of the Start-Up Process? a. Off >> Power >> Pre Post >> Post >> Boot b. Off >> Power >> Boot >> Pre Post >> Post c. Off >> Power >> Post >> Pre Post >> Boot d. Off >> Power >> Pre Post >> Post >> No Boot 130.There are several points of failure for power inside the computer? (Choose all that apply) a. The Power Supply b. The System Board c. Connections: Power Supply to System Board d. Computer power cord e. Port Replicator 131.If a problem occurs during POST, Beep codes emanating from the system speaker may indicate the source of failure? True or False a. TRUE b. FALSE 132.What are some essential Points of Failure for No POST? Choose all that apply a. System Board b. Memory Modules c. Memory slot d. Hard drive e. Removable Drives f. Docking Stations 133.What are some non-essential Points of Failure for No POST? Choose all that apply a. System Board b. Memory Modules c. Memory slot d. Hard drive e. Removable Drives f. Docking Stations 134.There are several points of failure for power outside the computer? (Choose all that apply) a. The Power Supply b. The System Board c. Connections: Power Supply to System Board d. Computer power cord e. Port Replicator f. Power strip 135.Customer has fixed the Hard Disk that has been sent to him and now sees a message “No bootable devices found” when he powers up his system. How would you help the customer? a. Downgrade the BIOS. b. Install the Operating System. c. Replace Memory. d. Replace Motherboard. 136.A customer calls in and reports a No POST / No Video situation on his Dimension. He has a blinking yellow Power LED. What component is indicated as a potential source of the problem? a. Power Supply b. Riser c. System BIOS d. VRM 137.Samantha Saunders says that when she switches on the Dimension, 'nothing happens.' After a few questions you discover that (1) there is no video on the monitor; (2) the power LED on the front of the system is solid amber (3) the fan is spinning, and (4) there is no beep code. Which of the following best describes the most likely condition of the system? a. No Boot – A problem with the hard drive or operating system. b. No POST – A problem with the system board or processor. c. No Power – A problem with the power supply or power source. d. No Video – A problem with the monitor or video card. 138.A caller states that the system will not boot. Here are the symptoms you find while troubleshooting: Power LED is on and the HDD LED flickers, Caps Lock LED comes on when pressed. Startup sound is heard. Nothing seen on Display. This is a_______ issue. a. No Boot b. No P.O.S.T. c. No P.O.S.T./No Video d. No Video 139.Which of the following does not indicate a No P.O.S.T. / No Video situation? a. Caps Lock light comes on when Caps Lock is pressed. b. The power comes on for about 4 seconds then turns back off. c. The system begins P.O.S.T., but the bios did not transfer control to the operating system. d. There is no power. 140.During the troubleshooting of a system with No P.O.S.T you find out that the system will post with all CRU's removed, but when you add back a known good (cd-rom) CRU the system will not complete P.O.S.T. What part would you send to resolve the problem? a. CD-ROM b. RAM c. System board d. Video card 141.How can you identify the right product for your customer on a call? a. Pitching b. Positioning c. Probing d. All of the above 142.How do you get the customer motivated to buy the product pitched by you? a. By presenting all the features and benefits of the product b. By presenting the features and benefits relevant to the customer’s need c. By presenting all the technical aspects of the product to the customer d. By also stating the limitations of the product 143.What are the main ingredients of Selling? a. Customer, Need and Buying Power b. Customer, motivation and need c. Confidence, need and buying power d. Confidence, motivation and features 144.What are the two main parameters that we must always be prepared with for Selling? a. Technical Knowledge and Attitude b. Process Knowledge and Customer’s need c. Technical Knowledge and behavior d. Attitude and Self Motivation 145.What is the concept of Total Solutions? a. To empower resolution experts to resolve the problem and ensure that they sell on every call b. To empower resolution experts to sell products or services as part of Resolution c. To ensure that the sales targets are achieved for the site d. To empower resolution experts to sell products or services even if the issue cannot be resolved. 146.When was Total Solution launched across all the sites at Dell? a. Q1FY10 b. Q3FY09 c. Q2FY08 d. Q1FY09 147.What are the services that you cannot sell in the core process at USCTS? a. In home services b. Printer warranty c. Dell Solution Station d. All of the above e. Which are the two ISP that we can refer at Dell? f. Comcast and AT&T g. Comcast and bridgevine h. Qwest and bridgevine i. All of the above 148.A customer mentions that he travels a lot. The products/ services that we can pit
More Less

Related notes for DESMA 598

Log In


OR

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


OR

By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.


Submit