NURS 3120 Lecture Notes - Lecture 1: Active Listening, Jargon, Physical Examination
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& sets goals: do not make assumptions, clarify with patient before documenting. Therapeutic communication: the most important aspect of care as nurses!, genuinely care for patient, allows for building of rapport & trust, communication will be affected by the physical setting/exam room, quiet or nosy, avoid interruptions. Negative behaviors: standing, sitting behind a desk, distractions, performing non-essential tasks during the interview, asking questions that are complex, interrupting the patient responses. I(cid:374)stead ask, (cid:862)tell (cid:373)e so(cid:373)e of the barriers that prevented you from buying p(cid:396)es(cid:272)(cid:396)iptio(cid:374)/seeki(cid:374)g (cid:272)a(cid:396)e(cid:863) Techniques that inhibit data collection: use of complex words, medical jargon, expressing your personal values & judgements. How to manage awkward moments and displays of emotion: answeri(cid:374)g pe(cid:396)so(cid:374)al (cid:395)uestio(cid:374)s , brief direct answers, share experiences that support patient, silence, crying. Working with the angry patient: anger is uncomfortable for everyone. If you do not feel safe, leave room.
