BUAD100 Lecture Notes - Lecture 1: Harvard Business Review, Video Lesson, Group Conflict

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Published on 20 Apr 2019
Course
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BUAD100 Week 9
Video Lecture 1 Groups and Teams in Organizations
Groups vs. Teams
- Groups: two or more people who interact in an organized manner to perform a task or
activity to achieve a common goal
- Teams: mature groups with a high degree of interdependence geared towards achieving
a goal or completing a task
- A group becomes a team when members demonstrate a commitment to each other and
to the end goal toward which they are working
- Harvard Business Review (2016) found that “the time spent by managers and employees
in collaborative activities has ballooned by 50 percent or more” over the past two
decades
Types of Teams
- Functional teams: members come from same department or functional area
- Cross-functional teams: members come from different departments or functional area
- Problem-solving teams: teams created to solve problems and make improvements
- Self-directed teams: set their own goals and pursue them in ways defined by the team
- Virtual teams: teams of geographically and/or organizationally dispersed coworkers who
communicate using telecommunications and information technologies
- Global teams: face to face or virtual teams whose members are from different countries
Roles Within Teams (and a few examples)
- Task: what it takes to do the job
o Brings group members back to task when they get off track
o Takes notes/serves as “group memory”
o States opinion, belief or points relevant to task
o Clarifies, gives examples or develops meaning
o Shows relationship between various ideas/suggestions
E.g. “what are likely solutions?” “what else do we need to know before
we can proceed?” “can you explain you idea a bit more?” “is there an
agreement that..”
- Maintenance: strengthen and maintain the group/preserve the relationship of a group
o Tries to make it possible for another member to make a contribution
o Helps manage group conflict
o Expresses understanding of what another member may be feeling
o Offers to compromise when necessary
o Responsive to others’ ideas and builds upon them
E.g. “that was a good suggestion!” “what can we all agree on?” “I am
sensing some tension in the room, what do we need to discuss?” “did
anyone else want to share anything?”
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