CGSC380 Lecture Notes - Lecture 7: Jargon, Eye Contact, Small Talk
4 Nov 2018
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Document Summary
Advocating for services and funding for services. Building trust - want quality of communication to instill trust in the recipient. Avoid jargon when possible (explain when it can"t avoided) Don"t refer to a person by having their disability be their defining characteristic. Their disability is not the sum total of who they are. Suffers from instead, sustained a stroke. Wheelchair bound instead, uses a wheelchair. Not wanting to be the bearer of bad news. Communicating something untrue or for which sufficient documentation doesn"t exist. Succumbing to pressure from administrators or payors. Silly to evaluate/diagnose without reference if it is available -- at least attempt to access information with client"s permission. Avoid temptation to get right down to business . The golden rule - interact with people the way that you would want them to interact with you. Pro: direct confirmation/denial and limits response options. Con: limits response options and increases potential for clinical misinterpretation if question is not clear.
