NTDT321 Lecture Notes - Lecture 2: Ludwig Von Bertalanffy, Human Relations Movement, Dynamic Equilibrium
14 Nov 2016
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Document Summary
The traditional view of scientific management theory: everyone needs to perform their task in the. one best way to have the best outcome. Human relations movement = social and psychological factors determines employee satisfaction and productivity. Need to make sure employees are happy so business can succeed. Post wwii - operations research/management science: quantitatively measuring best way to do things. Ludwig von bertalanffy (1968) believed that the focus should be on relationship among parts of a whole. System = set of interrelated parts, unified by design, to achieve a common goal. Operate within a society (affected by everything around it) System is designed to accomplish an objective. Organization objectives are more important than those of the subsystems. Flow of resources through a system is more important than basic elements. Subsystems of a system have an established arrangement. Input = any human, physical, or operational resource. Transformation = any action or activity to change input to output (actual work)
