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Lecture 8

SDS 3482 Lecture Notes - Lecture 8: Hard Wired


Department
Student Development Services
Course Code
SDS 3482
Professor
Mercedes M Machado
Lecture
8

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Thursday, October 26, 2017
Communication Notes
SDS3482!
-Requirements for Successful Communication!
Sender must be:!
-Knowledgeable, trustworthy, and believable!
-Familiar with the preferences of the receiver!
Message must be credible and should include evidence, if possible!
The medium through which the message is communicated should be eective!
-Nonverbal Communication!
Body posture!
People show appreciation and aection, revulsion, and indierence with
expressions and gestures!
Individual’s sexuality is communicated by the way he/she dresses, walks, and
stands!
-Verbal Communication!
Ensures that nonverbal and verbal messages are consistent!
Plan time to talk!
-Allow sucient time and avoid distractions!
-Accept the other person’s expression of feelings!
Listen and paraphrase!
Begin with a point of agreement!
Use “and” instead of “but” as it adds rather than discounts!
Use “I” statements to avoid defensiveness!
Avoid “why” questions as they can be perceived as criticisms!
-Emotional Intelligence!
Ability to:!
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