MGMT 3000 Lecture Notes - Lecture 19: Blank Noise, Best Alternative To A Negotiated Agreement, Interpersonal Communication
30 Nov 2016
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12 & 18 are most important chapters for the test. What ever is on motivation know negotiation for the exam- zopa, batna, reservation value. Chapter 19- 2 or 3 questions on this chapter (scenario which of these elements is missing or where is the problem, or this is blank noise) Core components of communication: sender- message-medium-receiver. Communication process: sender creates message, choice of channel- how do i send out the message, receiver hears message, receiver interprets message, receiver responds the decide if message was properly interpreted. Getting the message across: content, context. Interpersonal communication: one on one or small group, ability to be self-aware, reflect, persuasive, verbal communication, nonverbal- this actually can say more even if no words are used. Open behavior- lyons as he got older. Prefer communication opportunities tha accentuate their position of power. Pay less attention to power dynamics in their communication. Active listening and supportive communication: active, supportive communication- offer advice, relate similar experiences.
