SCLT 2362 Lecture 16: Chapter 8
Document Summary
Performance management systems the best of their abilities in order to meet a company"s goals. Performance management: creating a work environment in which people can perform to. Shift role of manager from judge to coach Employee not given clear objectives at beginning of performance period. Crowdsourcing- continually gathering feedback and suggestions from different people: developing an effective performance management system. Extent to which the performance standards relate to the strategic objectives of the organization in which they are applied. Performance standards should capture the entire range of employee"s performance. Calibration: process whereby managers meet to discuss performance of individual employees to ensure their employee evaluations are in line with one another. Sc found employees ranked against a vague standard, open to supervisor"s interpretation. Employee terminated bc said she had poor attitude but evaluation said different. Performance evaluation done by an employee"s manager and often reviewed by a manager one level higher.