REC 352 Lecture Notes - Lecture 1: Industrial Revolution, People Skills

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Hospitality- meeting the needs of guests with liberality and goodwill. French word hospice" = to provide care/shelter for travelers. Latin word hospes" = host or guest. Greek word philoxenia" = love to strangers. Sectors in hospitality: lodging, airlines, cruise line, recreation. Ex: gaming, entertainment, theme parks: travel and tourism, events, meetings and conventions, food and beverage. Ancient greece and rome: medieval times/middle ages. Monasteries and abbeys first to open their doors and offer hospitality to travelers. Others extended hospitality: 16th- 18th century. Stagecoach, forcing overnight stops on long journeys. Construction of inns and taverns along the route, basic facilities. Became popular places to meet: end of the 18th/ 19th century. Largest and fastest growing industry groupings in the world. Economic value: over 25 subsectors in the travel and tourism industry. In 2014, this industry"s annual sales now top billion. On a typical day, restaurant industry sales = . 8 billion across the 1 million restaurant locations nationwide.

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