REC 352 Lecture Notes - Lecture 5: Yield Management, Global Distribution System, Property Management System
Document Summary
Guest cycle anticipate, make a booking, arrive, check-in, go to your room, could. Theses divisions are supported by: sales and marketing professionals, administrative team, engineering department. Rooms division: all areas related to providing overnight accommodations, anything related to the overnight stay, first point of contact for the guest, rooms vary base on hotel size, typically: Now they are the eyes and ears of the hotel. They are seen as the face of the hotel. Share information about the hotel and local area. Also handle mail, fax, message: uniformed services. Main job to greet the guests, open and close doors, handle luggage, and provide information about the area and hotel, booking restaurant reservations, show tickets, shopping tips. Must have in-depth knowledge of the hotel, city, and beyond. Guest services and uniformed services might be merged together at some hotels: front office manager (fom) Oversee front office operations gsa and uniformed. Responsible for ensuring guest services, exceed guest expectations.
