REC 352 Lecture Notes - Lecture 13: Overselling, Baby Boomers, Knowledge Power
Document Summary
Number of guests: not happening in a bubble. Hospitality and tourism are affected by changes in society and consumer trends: issues and challenges. Ex: work here and you get a free meal when you work. 2 out of 5 twice the proportion for all industries. Age: 21% of workers in f&b age 16-19. This is 5 times the proportion for all industries. Challenges: hr/service/ethics: people business by people, for people, demographics: Abilities: employment recruitment, training, daily operations. Challenges economically: our field is completely dependent upon the economy. Can be seen as a risky business: highest level of bankruptcy, globalization. Ex: overbooking: loyalty programs and partnerships. Introduced to persuade people to go to company a instead of company b: mergers, acquisitions. Every tom, dick, and harry can enter our industry without having any training. Ex: servers are seen as not good enough even if they make tons. Challenges: operational of money: safety and security since 9/11.
