PSY 480 Lecture Notes - Lecture 5: Active Listening

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Counselling skills: encouraging, paraphrasing and summarizing the skills of active listening. Active listening skills make up of the interview session. Listening is an active process: whether using attending, encouraging, paraphrasing or summarizing, you are actively involved in the interview. Active listening demands that you participate by helping the client clarify enlarge and enrich the story. Skill functions: clarify what the client is saying, give feedback, check for accuracy, help clients talk in detail about issues, help overly talkative clients speed up, clarify, and stop repeating the same facts and/ or stories. Client knows the interviewer: heard what they were saying, saw their point of view, felt their world as they experience it. *validation and agreeing are not the same thing. You can understand with why they are feeling the way they are but still think that it is not the correct behavior. Empathy, unconditional positive regard, and active listening skills.

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