BUAD 304 Lecture Notes - Prezi, Best Alternative To A Negotiated Agreement, Problem Solving
4 Apr 2013
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Document Summary
Conflict- a process when one party perceives that one part has negatively affected or is about to negatively affect something the first party cares about. Point when an interaction crosses over into conflict. Human relations view- conflict is inevitable its going to happen. Interactionist view- some conflict can be useful some of the time: functional conflict- conflict that supports goals of the group, dysfunctional conflict- hinders group performance. Conflicts over context and goals of work. Stage i- potential opposition or incompatibility: antecedent conditions- things that happen when you put people into groups. Personal variables individual differences (ex: music choice, work hours) Stage ii- cognition and personalization: perceived conflict- when you understand conceptually that you have a conflict with another person have no problem with it, felt conflict- when you get angry about it emotional involvement (ex: politics ) Stage iii- intentions: conflict handling intentions- They want to win and they want other to loose.
