SPCH 230 Lecture Notes - Lecture 3: Omaha People
27 Sep 2016
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Document Summary
Chapter 3: ethics- the foundation for partnering relationships that create value. Emotional intelligence- refers to the capacity for monitoring our own feelings and those of others, for motivating ourselves, and for managing emotions. Qualities of high ei: self-awareness, self-confidence, trustworthiness, adaptability, empathy. Culture is the sum total of beliefs, values, knowledge, ethnic customs, and objects that people use to adapt to their environment. Cultural differences can make building relationships more difficult. Cultural differences may present direct ethical challenges. Influence of company policies: distributor relations, customer service, pricing, product development. Mutual of omaha"s values for success: openness and trust, honesty and integrity, customer focus. Don"t give gifts before doing business with a customer and don"t use gifts as a substitute for executive selling methods. Never convey the impression you are buying the customer"s business. Business slander- saying false oral statements about person/competition. Depend on the firms attitude toward employees who violate these policies.
