MAN 320F Lecture Notes - Lecture 3: Positive Force, Tenseness, Personalization
23 Dec 2016
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Document Summary
Conflict - process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. Traditional view of conflict - belief that all conflict is harmful and must be avoided. Human relations view of conflict - belief that conflict is a natural and inevitable outcome in a group. Interactionist view of conflict - belief that conflict is not only a positive force in a group but that it is also an absolute necessity for a group to perform effectively. Functional conflict - conflict that supports the goals of the group and improves its performance. Dysfunctional conflict - conflict that hinders group performance. Task conflict - conflicts over content and goals of the work (low-to-moderate levels is good) Relationship conflict - conflict based on interpersonal relationships (almost always detrimental) Process conflict - conflict over how work gets done (low levels good, high levels can be very detrimental)
