MAN 320F Lecture Notes - Lecture 4: Role Conflict, Ingratiation
23 Dec 2016
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Document Summary
Power - capacity that a has to influence the behavior of b so that b acts in accordance with a"s wishes; a potential and function of dependency exists. Dependency - b"s relationship to a when a possesses something that b requires. Coercive power - a power base dependent on fear; can dismiss, demote, suspend, assign unpleasant work, treat others poorly, withhold key information. Reward power - compliance achieved based on the ability to distribute rewards that others view as valuable; can give raises, bonuses, recognition, promotions, interesting work, good treatment, and preferred shifts/territories. Legitimate power - the power a person receives as a result of his or her position in the formal hierarchy of an organization. Expert power - influence based on special skills or knowledge. Referent power - influence based on possession by an individual of desirable resources or personal traits.
